Terms & Conditions

By using any kind of service from Primo Gifts Pvt Ltd(Rakhibazaar.com),you indicate that you understand these Terms and Conditions and accept them as the legal equivalent of a signed, written contract, binding you to these Terms and Conditions. Rakhibazaar.com recommends that you carefully read the Terms and Conditions each time you visit the Website as the Terms & Conditions may affect your rights.

If you find any discrepancy you may reach us or do not use the Website for its intended usage.

Access to Website

Rakhibazaar.com hereby provides its conditional permission for you to access the Website in accordance with these Terms and Conditions provided that you use the Website on your continued and absolute compliance with these Terms and Conditions. You shall not rent, transfer, assign, commercially exploit, resell or sublicense access to the service/products available on the Website to any third-party. You agree not to use or launch, or cause to be used or launched, any automated/computerized/analog/hybrid system or program in connection with the Website or online ordering, including without limitation, publishing or distributing vouchers or codes, "robots", "spiders", "offline readers", place pop-up windows over its pages, or otherwise affect the display of its pages and anything of similar nature. Notwithstanding the foregoing, Rakhibazaar.com grants the operators of public search engines permission to use spiders to copy materials from the website for the sole purpose of creating publicly available searchable indices of the materials, but notCaches or archives of such materials. Rakhibazaar.com reserves the right to revoke these exceptions either generally or in specific cases at any time.

You agree not to collect or harvest any personally identifiable information from the Website or use the communication systems provided by the Website for any commercial solicitation purposes. You agree not to solicit for any reason whatsoever any users of the Website with respect to their Submissions to the Website. Except as expressly provided herein, you may not modify, copy, distribute, broadcast, transmit, reproduce, publish, license, transfer, sell, mirror, frame, deep link, or otherwise use any information or material obtained from or through this Website without the prior written permission of the material's owner.

Intellectual Property Rights

The Website contains many valuable intellectual properties. These trademarks and related proprietary property are protected from reproduction and simulation under national and international laws and are not to be copied without the prior express written permission of Rakhibazaar.com.

The text, graphics and Website’s html code (including flash files, java script etc.) contained in the Website are the exclusive property of Rakhibazaar.com, its affiliates or related entities. Except where otherwise provided, the text, graphics and html code contained here shall not be copied, distributed, displayed, reproduced, adopted or transmitted in any form or by any means without the prior express written permission of Rakhibazaar.com.

The Website may link to websites not maintained by or related to Rakhibazaar.com. Hyper-text links are provided as a service to users and are not sponsored by or affiliated with this website or Rakhibazaar.com. Rakhibazaar.com has not reviewed the websites hyper-linked to or from this website and is not responsible for the content of any other website. These links are to be accessed at the user's own risk and in accordance with the Website’s usage policy. Rakhibazaar.com makes no representations or warranties about the content, completeness, or accuracy of these links or the websites hyper-linked to the Website. Furthermore, Rakhibazaar.com does not implicitly endorse third-party websites hyper-linked to the Website.

The intellectual property on the Website, except all User Submissions (as defined hereinafter), including but not limited to the text, software, scripts, graphics, photos, logos, images, concepts, sounds, music, videos, interactive features and anything else capable of being copyrightable under the Applicable Law ("Content") and the trademarks, service marks and logos contained therein ("Trademarks"), are owned by/licensed to Rakhibazaar.com, subject to copyright and other intellectual property rights under the Applicable Laws and international conventions. Content on the Website is provided to you as is for your information and personal use only and shall not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of Rakhibazaar.com or the respective owners, as the case may be. Rakhibazaar.com reserves all rights not expressly granted in and to the Website and the Content. You agree not to engage in the use, copying, or distribution of any of the Content other than expressly permitted herein, including any use, copying, or distribution of User Submissions of third parties obtained through the Website for any commercial purposes. If you download or print a copy of the Content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with security related features of the website or features that prevent or restrict use or copying of any Content or enforce limitations on use of the Website or the Content therein.


You consent to receive communications from us by e-mail, SMS or any other communication made electronically, verbally or physically through post. You agree that all agreements, notices, disclosures and other communications that Rakhibazaar.com provides to you by e-mail or in any other aforementioned mediums satisfy any legal requirement that such communications be in writing.

Your Account

If you use the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Rakhibazaar.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Products and Pricing

All products listed on the Website their descriptions, and their prices are each subject to change. Rakhibazaar.com reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice. You agree that Rakhibazaar.com will not be liable to you or to any third party for any modification, suspension, or discontinuance of any product or services. In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or information on such product or services received from Rakhibazaar.com suppliers, Rakhibazaar.com shall have the right, prior to the acceptance of any order, to decline or cancel any such orders, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have been already been charged for the order and Rakhibazaar.com cancels your order, Rakhibazaar.com for any reason whatsoever, Rakhibazaar.com will issue a credit to your credit/debit card or bank account in the amount of the charge.

Orders & Acceptance of Orders

When you make an order, you are making an offer to purchase, and such offer is subject to acceptance of Rakhibazaar.com. Your receipt of an order confirmation from Rakhibazaar.com does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Rakhibazaar.com reserves the right at any time after receipt of your order to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. Rakhibazaar.com may require additional verifications or information before accepting any order. In the event that you are purchasing a gift order, you will be required to accurately provide the gift recipient’s name and shipping address. Your order is not accepted until Rakhibazaar.com sends you shipping information for the order (or the accepted portion thereof). Notwithstanding the foregoing, you agree that, if Rakhibazaar.com cancels all or a part of your order, your sole and exclusive remedy is either that (a) Rakhibazaar.com will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or (b) Rakhibazaar.com will not charge your credit/debit card or bank account for the cancelled portion of the order.


For your convenience, Rakhibazaar.com accepts Visa, Master Card, Diners Club, American Express, SBI Debit Card and PayPal. Notwithstanding anything contained herein, any and all payments made vide abovementioned options, either through payment gateway on the Rakhibazaar.com website are subject to specific terms and conditions of such third party payment gateways.

Rakhibazaar.com encourages you to place your order on the Website for the fastest possible service, but if you prefer, please feel free to call in your order. You can reach us at +91 847 000 1155


09:30 am - 06:30 pm (Mon – Sat) Except last Saturday of the every month and public Holidays

Customer can place the order by two methods:-

Online - Customer can place order on website and make the payment through below mentioned modes of online payment.

Offline – By calling the call center of Rakhibazaar.com.

Order Cancellation

Rakhibazaar.com makes every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know. Rakhibazaar.com will not cancel or change orders already in process at the florist, en-route or delivered. Same-day orders are processed immediately, and usually cannot be changed. If you are calling about an order that is scheduled to be delivered on the same day, you can reach us on +91 847 000 1155. No change in delivery instructions will be entertained by Rakhibazaar.com prior to 2 working hours of the time of delivery and acknowledged by our Customer support team (domestic). No change of any kind in the delivery requests will be entertained for any international order 48 hours before the scheduled delivery of the order unless confirmed by our Customer Service team on email (international deliveries). Rakhibazaar.com will not cancel any order unless informed 24 hours (domestic) / 48 hours (international) prior to the delivery date.

Note: A refund will be processed by Rakhibazaar.comin the event Rakhibazaar.com determines that the cancellation of the order is due to Rakhibazaar.com incapability of fulfilling the order. Problems with an Order

Rakhibazaar.com makes every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know.

Note: Rakhibazaar.com will not entertain any complaint for perishable products like fresh flowers, cake etc. after 24 hours from the time of delivery.

Order-Related E-mails

Shortly after you place an order, you will receive an Order Confirmation e-mail which will include all the details of your order, including the order number, (required in the event you need to contact Rakhibazaar.com).

To show our appreciation, you will receive confirmation e-mail from Rakhibazaar.com when your gift has been delivered.

Duplicate Orders

If you placed two or more identical orders by mistake, please let us know about it. We will give a full refund for the duplicate order, provided that the order has not been prepared or delivered.

If we find that the same order has been made twice, we will try to contact the customer and get that clarified. If the customer is not contactable, we will take the decision on your behalf and that will be final.

Payment Terms

For each product or service you order on the Website, you agree to pay the price applicable for the such product or service as of the time you submitted your order (“Product Price”), the delivery fees for the delivery service you select, if any (“Delivery Fees”), and any applicable taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on Rakhibazaar.com income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services (“Taxes”) not withheld by Rakhibazaar.com. All payments are non-refundable (except as expressly set forth in the Terms and Conditions). Without limiting other remedies, Rakhibazaar.com reserves the right to charge a late fee on all past due payments equivalent to the lesser of 1.5% (one and half percent) per month on the unpaid balance or the highest rate allowed under Applicable Law. You agree to pay for all collection costs, attorney’s fees, and court costs incurred in the collection of past due amounts.

Order delivery is totally subject to the payment received by Rakhibazaar.com. Unless Rakhibazaar.com receives payment, no order will be processed.

Mode of making payment

Online Debit Card Credit Card - Domestic and international Internet Banking (Funds transfer in Rakhibazaar.com account) PayPal

Offline (Over the Phone: When customer places order over the phone. At times customer places an order on Website however payment gets stuck in gateway and payment may not go through. In such situations customer might get a call from our specialist support unit to assist them in placing the order.)

Shipping & Delivery Policy

The below mentioned terms of the shipping and delivery are qualified by the shipping disclaimer which forms an integral part of the Terms and Conditions.

For same-day standard time delivery, Rakhibazaar.com must receive ordersbefore 5:00 pm, Monday - Sunday, IST.

For same-day fixed time delivery, Rakhibazaar.com must receive orders before 5:00 pm, Monday - Sunday, IST.

For same-day midnight delivery, Rakhibazaar.com must receive orders before 5:00 pm, Monday - Sunday, IST.

If the orders are to be delivered by courier companies, it is possible that Rakhibazaar.com courier partners have a holiday between the day you placed your order and the date of delivery. In this case, the delivery may not be made on the estimated date. Estimated delivery time depends on the availability of the product and the destination to which you want the order/product to be shipped.

Substitution Policy

Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift/order/product you have selected, experienced florists of Rakhibazaar.com will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value. However Rakhibazaar.com reserves the right to substitute the flowers (including specified color) / other products with equal or higher value in case of non-availability of the desired product.

Return & Refund Policy

Your purchase is final and non-refundable. Subject to the other Term and Conditions, no product or service may be returned.

Notwithstanding anything contained in the Terms and Conditions, in the event Rakhibazaar.com decides to refund to you, Rakhibazaar.com will refund the money back and the refund could be processed. Refund could be processed if it is agreed upon and communicated in writing to the customer.

Online Refund is credited directly through the mode from which customer has paid the money within 24 working hours. Once processed by Rakhibazaar.com refund takes 10-15 business days to reflect in your account.

Offline Refund is credited once customer shares the bank details post, which it takes 5-7 working days. Once processed by Rakhibazaar.com refund takes 10-15 business days to reflect in your account.

Rakhibazaar.com is not responsible and does not guarantee refund for cases where: Flowers, plants, fruits, sweets, gift products and preserved items delivered to incorrect addresses supplied by the sender or recipient refused to accept.

Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.

Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.

Product quality problems caused by improper handling by the recipient.


Rakhibazaar.com will not accept any product exchanges.

Damaged/Defective Products

If any product received by you is in a damaged/defective condition, you should report the same to Rakhibazaar.com within 24 hours of such delivery at+91 847 000 1155 and e-mail the photographs of the same at support@rakhibazaar.com. Rakhibazaar.com will in its sole discretion will either deliver to you, the new product at its own cost or refund to you the amount in relation to such product. Subject to the Terms and Conditions, once Rakhibazaar.com initiates refund, it takes 10-15 business days to reflect the refund amount in your account.

User Submissions

Rakhibazaar.com welcomes your comments about your experiences shopping with us and your suggestions about how to improve the Website.

In connection with your User Submissions, you agree that you will not (i) submit material that is copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy rights, unless you are the owner of such rights or have permission from their rightful owner to post the material and to grant Rakhibazaar.com all of the license rights granted herein; (ii) publish falsehoods or misrepresentations that may cause or likely to cause any damage to Rakhibazaar.com or any third party; (iii) submit material that is unlawful, obscene, defamatory, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offense, give rise to civil liability, violate any law, or is otherwise inappropriate; (iv) post advertisements or solicitations of business: (v) impersonate another person.

Your agrees and acknowledge that Rakhibazaar.com does not endorse any User Submission or any opinion, recommendation, or advice expressed therein, and Rakhibazaar.com expressly disclaims any and all liability in connection with User Submissions. Furthermore, Rakhibazaar.com does not permit copyright infringing activities and infringement of intellectual property rights on the Website, and Rakhibazaar.com is entitled to block and remove all content and User Submissions if properly notified that such content or User Submission infringes on another's intellectual property rights. Rakhibazaar.com reserves the right to remove content and User Submissions without any prior notice.

Rakhibazaar.com may also terminate, without notice, a user's access to its website, if the user is determined to be a repeat infringer. A repeat infringer is a User who has been notified of infringing activity twice and/or has had a User Submission removed from the website. Rakhibazaar.com also reserves the right to decide whether content or a User Submission is appropriate and complies with these Terms & Conditions for violations other than copyright infringement and violations of intellectual property law, such as, but not limited to, pornography, obscene or defamatory material, or excessive length.


You agree to indemnify, defend and hold harmless Rakhibazaar.com, its affiliates, and all of their employees, agents, officers, directors, proprietors, partners, representatives, shareholders, servants, attorneys, accountants, predecessors, successors, and assigns from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs, and expenses (including reasonable attorneys' fees and litigation expenses) relating to or arising in connection with (i) your use of and access to the Website; (ii) your violation of any term of these Terms & Conditions; and (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; (iv) any claim that one of your User Submissions caused damage to a third party; and (v) use of the User Submissions by Rakhibazaar.com.

Ability to accept the Terms & Conditions

You affirm that you are either more than 18 years of age, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms & Conditions, and to abide by and comply with these Terms & Conditions.

Applicable Law & Jurisdiction

By accessing the Website, you agree that the laws of India, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and Rakhibazaar.com or its affiliates.

Any claim or dispute between you and Rakhibazaar.com that arises in whole or in part from accessing or using the Website or in relation to orders, delivery, quality or any such products or services offered through the Website, shall be decided exclusively by a court of competent jurisdiction located in Delhi, India only.

Local Laws

Rakhibazaar.com makes no representation that the products/materials as mentioned on the Website is appropriate or available for use in other locations, and access to them from territories where any of the contents of this Website are illegal, is prohibited. Further, Rakhibazaar.com makes no representation that the products and services available for sale or use on the Website are appropriate or available for use in other locations, and use or purchase of such products or services from territories where such purchase or use is illegal is prohibited. If you choose to access or make purchases from the Website from other locations, you do so on your own volition and are responsible for compliance with any applicable local laws.

Entire Agreement

These Terms and Conditions, together with Rakhibazaar.com return policy, security and privacy, substitution policy, privacy policy, disclaimers and other rules and policies posted on the Website, which are hereby incorporated as if set forth fully in these Terms and Conditions, constitute the entire agreement between you and Rakhibazaar.com with respect to your use of and material available through the Website, and they supersede all prior or contemporaneous communications and proposals between you and Rakhibazaar.com, if any, with respect to the Website.


In the event that any provision contained in these Terms and Conditions is held by a court of competent jurisdiction to be contrary to any law or deemed invalid, the remaining provisions of these Terms and Conditions will remain in full force and effect. No joint venture, partnership, employment, or agency relationship exists between you and Rakhibazaar.com as a result of these Terms and Conditions or your use of the Website. No waiver of any term of these Terms & Conditions shall be deemed a further or continuing waiver of such term or any other term, and the failure by Rakhibazaar.com to assert any right or provision under these Terms & Conditions shall not constitute a waiver of such right or provision.

Important Notice to Webmasters

You shall not use or deploy the Trademarks in the html coding of any website and/or hidden text to aid indexing by search services by listing selected keywords in order to display those pages when a user types into a search service.